Frequently Asked Questions

• Can I put a monetary value on Thank You points?
  Thank You points do not have a direct monetary value. Each Thank You point is equivalent to ⁦1¢⁩ Voice Credit on TeleponIndonesia. The credit allows you to place international phone calls through TeleponIndonesia.
• Where can I see how many Thank You points I have collected?
  To check your Thank You Points balance simply log in to your online account and click on My Information.
• Do Thank You points ever expire?
  Your Thank You points will expire if no activity is registered in your account for 6 months (no call or order placed).
• Do I get Thank You points if I just tell a friend about you?
  No. You need your friend to open an account using the referral code that you send him/her by email in order for you to earn Thank You points. You can find your referral code in your account.
  The points will appear in your account after your friend places his/her first order. Please note that your friend has to open the account on the same website that you are using.
• My Thank You points from referring a friend were not added. Why?
  TeleponIndonesia checks the validity of all referral orders. A referral order will be deemed invalid if:

  • The new account was created with a second email address of the same person.
  • The new account uses the same physical or billing address with one of an existing customer (Roommates or family members in your household will not be eligible).
  • A customer already exists in our database according to company criteria.
• Do I get 2% of the Voice Credit order when I convert the Thank You points collected?
  No, Thank You points will not be awarded in such cases.
• When can I convert my Thank You points into Voice Credit?
  You can convert your points into Voice Credit as soon as you have accumulated the minimum amount of 1000 points, equivalent to ⁦$10⁩ Voice Credit. You can always check how many points you have in your account.
• Are Thank You points and coupons cumulative?
  No, you will not receive Thank You points for an order for which you've already used a discount or a bonus coupon.
  Also, you will not receive Thank You points for telling your friends about us if they already used a coupon or they received a discount for their first order.
• How can I earn free Voice Credit?
  For every purchase, you get Thank You points. For referring a new customer you will receive 500 Thank You points. Once you reach 1000 points you can convert them into ⁦$10⁩ free Voice Credit.
• How do I refer a customer?
  To recommend our service to a friend, please send them your referral code and ask them to use it when opening an account on this website. You can find your referral code in your account, on My Information page. For each friend you recommend you get 500 Thank You points, once he/she opens an account and buys one of our products.
• Can I transfer my Thank You points to another account?
  No. Thank You points cannot be transferred to other accounts.